My Terms of Service - (The not very big small print)
This page sets out what you can expect from me and how you can help me to improve the service that I give you. I hope that it uses easy to understand language and tells you all you want to know. If you are not sure of anything, please do feel free to ask me.
I promise to give you:
A personal service which is tailor-made to meet exactly what you want to know.
Friendly, jargon-free guidance at a leisurely pace with plenty of opportunity to ask questions.
A reliable and trustworthy service backed up by over 50 years of professional employment.
The reassurance of dealing with a reputable person, fully cleared by the Criminal Records checks.
The backing of a nationwide organisation of IT Tutors with plenty of sources to go to in the unlikely event that I cannot answer a particular question or solve a specific problem.
A contact telephone number and (if you wish) an email address or follow-up queries.
Value for money and a written invoice.
Clear advice (if requested) about what to buy and where to go. (If you wish I can buy things for you if you pay for my time and petrol).
I promise that I will:
Tell you clearly how much of my time I think you will need and what it is likely to cost you.
Not pretend that I know something if I don't.
Not give you more information than you need just to increase the amount of time I spend with you and thus the size of your bill.
Not confuse you with jargon, gobbledegook and technical terms you don't need to know.
Respect your privacy and confidentiality at all times.
Behave professionally and offer you someone you can complain to if needed.
Not bill you for the occasional telephone call or email to ask my advice. (This can be handy if you think of something or have a problem.)
YOU can help me to give you a good service by:
Thinking about what you want to know and keeping a note of questions you want to ask me.
Telling me what you think you can afford when paying for my time (so that you don't suddenly get an unexpected bill)
Having a notebook and pen handy to jot down things I tell you so that you can remember what to do when you are on your own.
If you already have a computer, having its manuals and installation discs available if I need them.
Telling me if I am going too quickly or if you don't understand what I am doing or telling you.
Not being afraid to ask as many questions as you want. You won't look silly.
Recommending me to your friends if you are satisfied and telling me if you are not.
I promise to give you:
A personal service which is tailor-made to meet exactly what you want to know.
Friendly, jargon-free guidance at a leisurely pace with plenty of opportunity to ask questions.
A reliable and trustworthy service backed up by over 50 years of professional employment.
The reassurance of dealing with a reputable person, fully cleared by the Criminal Records checks.
The backing of a nationwide organisation of IT Tutors with plenty of sources to go to in the unlikely event that I cannot answer a particular question or solve a specific problem.
A contact telephone number and (if you wish) an email address or follow-up queries.
Value for money and a written invoice.
Clear advice (if requested) about what to buy and where to go. (If you wish I can buy things for you if you pay for my time and petrol).
I promise that I will:
Tell you clearly how much of my time I think you will need and what it is likely to cost you.
Not pretend that I know something if I don't.
Not give you more information than you need just to increase the amount of time I spend with you and thus the size of your bill.
Not confuse you with jargon, gobbledegook and technical terms you don't need to know.
Respect your privacy and confidentiality at all times.
Behave professionally and offer you someone you can complain to if needed.
Not bill you for the occasional telephone call or email to ask my advice. (This can be handy if you think of something or have a problem.)
YOU can help me to give you a good service by:
Thinking about what you want to know and keeping a note of questions you want to ask me.
Telling me what you think you can afford when paying for my time (so that you don't suddenly get an unexpected bill)
Having a notebook and pen handy to jot down things I tell you so that you can remember what to do when you are on your own.
If you already have a computer, having its manuals and installation discs available if I need them.
Telling me if I am going too quickly or if you don't understand what I am doing or telling you.
Not being afraid to ask as many questions as you want. You won't look silly.
Recommending me to your friends if you are satisfied and telling me if you are not.